The Moderation module streamlines community management across multiple Facebook Pages, saving valuable hours of time every day, and provides controllable moderator access for internal teams and external agencies.
Customizable moderation policies and enterprise-level escalation workflow enable you to efficiently monitor and manage each community to ensure you can listen and respond to customers quickly, protect fans from spam and offensive content, and manage brand integrity.
Benefits
Improve responsiveness
Capitalize on community engagement
Protect your brand image across all social communities
Be efficient and effective
Features
Organize
Sort comments by time and priority to easily identify and review new posts
Consolidate View
Manage multiple Facebook Pages, view all comments in single interface
Filter by Keyword
Create watch word lists to auto-delete, flag or highlight words or phrases
Combine Actions
Reply and Like via one screen
Workflow
Escalate issues to stakeholders for review, approval
Automate
Auto-delete flagged comments
Email Notifications
Create automatic email alerts for fan actions
Archive
Store all comments and posts for future review and analysis
Websense® TRITON™ Defensio™ (optional)
Detect threats and auto-remove sophisticated spam and malicious links through advanced content screening
Social Marketing Suite Websense® Edition
Seamlessly integrated into the Moderation Module of the Social Marketing Suite, Websense® TRITON™ Defensio™ is available as a premium edition of the Moderation Module. With sophisticated threat detection, Websense TRITON Defensio further protects brands and fans from malicious activity which can tarnish a brands' reputation and threaten a brands' community on Facebook.
Example Customers
